Terms of Service

1. Contracting entity

MonitorMyGEO is operated by Bigdoor Ai Labs Pte. Ltd., registered in Singapore with ACRA, UEN / Company Registration No. 202618811Z. Registered office: 68 Circular Road, #02-01, Singapore, 049422. Contact: support@monitormygeo.com.

2. Acceptance and electronic agreement

By selecting the acceptance checkbox during registration or re-acceptance, you agree to these Terms and acknowledge the Privacy Policy. Your acceptance is recorded against the version presented to you. If you use the service for an organisation, you represent that you have authority to bind that organisation.

3. Eligibility

You must have legal capacity to enter into this agreement. If you are using the service on behalf of a business or other organisation, references to ‘you’ include that organisation where the context permits.

4. Service scope

MonitorMyGEO provides AI visibility monitoring, prompt and citation analysis, competitor intelligence, historical measurements, Search and Agent Readiness analysis, reports, exports, benchmarking and related features made available from time to time.

5. Nature of AI and monitoring results

• AI-provider responses may vary by model, time, locale, personalization, retrieval configuration, web availability and provider changes.
• Scores, rankings, mentions, citations, recommendations, sentiment, competitors and readiness findings are measurements or automated analyses of evidence available at the relevant time.
• Automated extraction and classification may be incomplete or incorrect. Review material evidence before acting on it.
• The service does not promise future ranking, citation, recommendation, traffic, sales, revenue or other commercial outcomes.

6. Accounts and security

You must provide accurate account information, keep credentials confidential, and promptly notify us if you suspect unauthorised access. You are responsible for activity performed through your account except to the extent caused by our breach of applicable obligations.

7. Customer content and monitoring inputs

You retain ownership of content and information you submit. You grant us a limited, non-exclusive licence to host, copy, transmit, analyse and otherwise process that material as reasonably necessary to provide, secure, support and improve the service, comply with law, and enforce these Terms.

You must have the rights and authority needed to submit domains, prompts, brand information, competitor information, files and other content. Do not intentionally submit sensitive personal data unless a feature expressly requires it and appropriate terms apply.

7A. Aggregated and de-identified data

MonitorMyGEO may derive and use aggregated, statistical and de-identified information from eligible use of the service for benchmarking, analytics, product improvement, research, industry and trend reports, and aggregated marketing insights. Public reporting will not identify a customer, customer user, or disclose customer-specific results unless the customer has separately authorised that use.

Named case studies, customer logos, public leaderboards and customer-specific shareable reporting require separate permission and are not granted merely by accepting these Terms. Enterprise or other written agreements may place a workspace in private-only benchmarking mode.

The internal research layer is designed to use derived measurements rather than raw prompts, raw AI-provider responses, user contact details, billing identifiers or private customer strategy. Published aggregate insights are also subject to disclosure-risk controls intended to reduce re-identification risk.

8. Plans, usage and entitlements

Plans may include limits on brands, domains, prompts, providers, audits, competitor scans, reports, AI Readiness features, users or other resources. Usage beyond an entitlement may require an upgrade, add-on, separate purchase or sales-assisted agreement. Enterprise entitlements may be defined in an order form or separate agreement.

9. Subscriptions and recurring charges

If you purchase a recurring plan, the price, billing interval and any applicable discount are displayed before payment. Unless cancelled, a recurring subscription renews automatically for the next billing period and the payment method on file may be charged. Taxes may be added where required. Cancel before the next renewal date if you do not want the next recurring charge.

Your cancellation, refund and plan-change rights are described in the Cancellation & Refund Policy and any offer-specific terms presented at purchase.

10. Trials, promotions and Founding offers

Trials and promotional offers are governed by the eligibility, duration, discount and other conditions shown with the offer. Promotional pricing may be limited by customer, workspace, plan, time period or redemption count.

11. Third-party services

The service relies on third-party AI providers, payment processors, hosting, databases, communications services, public websites and network services. Third parties may change or discontinue their products, models, APIs or availability. References to third-party brands do not imply sponsorship, endorsement or affiliation unless expressly stated.

12. Acceptable use

• Do not use the service unlawfully or to infringe privacy, intellectual-property or other rights.
• Do not attempt to gain unauthorised access, bypass plan or security controls, disrupt the service, introduce malicious code, or intentionally create abusive provider or infrastructure load.
• Do not resell, sublicense, reverse engineer or copy protected parts of the service except where a restriction is prohibited by applicable law or a written agreement allows it.
• Do not use service output as the sole basis for high-impact legal, financial, medical, employment or safety decisions.

13. Intellectual property

Except for customer content and third-party materials, Bigdoor Ai Labs Pte. Ltd. and its licensors retain rights in the service, software, designs, methodologies, documentation, trademarks and related intellectual property.

14. Feedback

If you voluntarily provide product feedback or suggestions, you allow us to use them without restriction or compensation, provided we do not identify you publicly as the source without permission.

15. Suspension and termination

We may suspend or restrict access where reasonably necessary for security, suspected fraud, unlawful or abusive use, non-payment, material breach, provider restrictions, or protection of the service and other customers. You may stop using the service and may cancel paid subscriptions using available billing controls.

16. Availability and changes

We may update, add or remove features as the service evolves. We do not commit to uninterrupted availability unless a separate written service-level agreement says otherwise.

17. Disclaimers

To the maximum extent permitted by applicable law, the service is provided on an ‘as is’ and ‘as available’ basis. We disclaim warranties that may lawfully be disclaimed. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

18. Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or loss of profits, revenue, goodwill or data, arising from the service, except where such exclusion is not permitted by law. Subject to liabilities that cannot lawfully be limited, our aggregate liability arising out of or relating to the service will not exceed fees paid or payable during the 12 months immediately preceding the event giving rise to the claim; for a free account, the aggregate cap is SGD 100.

19. Indemnity

To the extent permitted by law, a business customer will indemnify us against third-party claims arising from its unlawful customer content, infringement caused by material it submitted, or material breach of the Acceptable Use provisions, except to the extent the claim was caused by our own breach or misconduct.

20. Changes to these Terms

We may update these Terms. The page identifies the current version and effective date. Where a change is material and re-acceptance is appropriate, the service may require you to review and accept the new version before continuing. Historical acceptance records are retained in accordance with our retention practices and applicable law.

21. Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. Subject to mandatory rights or jurisdiction that applicable consumer law does not allow to be waived, the courts of Singapore have jurisdiction over disputes arising from these Terms or the service.

22. General

If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver. You may not transfer this agreement without our consent except where applicable law permits.

23. Contact

Questions about these Terms can be sent to support@monitormygeo.com or to Bigdoor Ai Labs Pte. Ltd., 68 Circular Road, #02-01, Singapore, 049422.