Cancellation and Refund Policy
Last updated: 16 August 2026
This policy describes subscription cancellation and billing-help handling for MonitorMyGEO.
Cancellation
Paid subscriptions can be managed through the Stripe Customer Portal where available. Unless the billing portal or checkout terms state otherwise, cancellation stops future renewal and paid access continues through the end of the already-paid billing period.
Refund requests
Refund requests are reviewed based on the circumstances of the charge, service delivery and any rights provided by applicable law. Approval is not automatic. If a charge appears incorrect, duplicate or associated with a service failure, contact support promptly so it can be investigated.
Plan changes and failed payments
Upgrades, downgrades, prorations and renewal timing are displayed by Stripe when applicable. Failed or past-due payments may restrict paid entitlements until the subscription returns to an eligible state.
How to request help
Contact viisesh@bigdoor.ai with the workspace name and, if available, the Stripe invoice or receipt reference. Never send complete payment-card details by email.