Cancellation & Refund Policy
Last updated: 8 September 2026 · Version 1.0
This policy describes cancellation, renewal and refund handling for paid MonitorMyGEO plans and add-ons purchased from Bigdoor Ai Labs Pte. Ltd..
1. Recurring subscriptions
The price and billing interval are displayed before payment. Monthly subscriptions renew monthly and annual subscriptions renew annually unless cancelled. The payment method on file may be charged automatically at renewal. Cancel before the next renewal date if you do not want the next recurring charge.
2. Cancellation
You may cancel a self-service subscription using the available billing portal or account controls. Unless the checkout or an applicable agreement states otherwise, cancellation stops future renewal and access to paid entitlements continues until the end of the already-paid billing period.
3. Refunds
Subscription charges are generally non-refundable once a billing period has started, and cancellation does not ordinarily create a prorated refund for unused time. We may correct duplicate or erroneous charges after verification. Nothing in this policy limits a refund, remedy or consumer right that applicable law does not allow to be excluded.
4. Trials
A trial that does not require payment ends according to the trial terms. If a trial converts into a paid recurring subscription, the conversion date, amount and billing interval should be shown before the paid commitment is made. Offer-specific trial terms control where they differ from this general policy.
5. Promotions and Founding offers
Discounts and promotional pricing are subject to the offer terms displayed when the offer is claimed or purchased. Cancellation, reactivation, plan changes or loss of eligibility may affect a promotional price if the offer terms say so. A promotion does not change the underlying recurring nature of a subscription unless expressly stated.
6. Upgrades and downgrades
Any immediate charge, credit, proration or effective date for a plan change is governed by the amount and timing presented in the billing flow and the payment provider's calculation. Review the displayed change before confirming it.
7. Add-ons, credits and one-time purchases
One-time add-ons, scan credits or similar purchases are generally non-refundable after they have been consumed or the associated service has been performed. Unused purchases remain subject to the specific expiry, refund and entitlement terms displayed for that product or applicable agreement.
8. Failed payments
If a recurring payment fails, access may be restricted or suspended while payment is retried or the account remains past due. Updating a payment method does not itself cancel an outstanding amount.
9. Enterprise and separately negotiated agreements
If you have an enterprise order form, master services agreement or other signed commercial agreement, its cancellation, payment and refund terms control to the extent they conflict with this policy.
10. Billing questions
For a suspected duplicate or incorrect charge, cancellation issue or refund request, contact support@monitormygeo.com with the account email and relevant transaction details. Do not send full payment-card numbers by email.